Customer Service Software and Support Tickets

Help Portal

Easily build the help website that your clients require, publish web resources (videos, tutorials, manuals, technical specifications, pdf, pages) that your clients can use anywhere and anytime, have the online help software It will reduce investment in support staff and allow you to provide better customer service. In addition, your internal team can also use internal resources that will allow them to provide a better service to the client.

Self-service portal

Reduce your customers calls to ask simple things like what my account statement is, what happened with a request, how can I perform a procedure. All this can be available in your self-service portal, so that your customers at any time can perform their own efforts without additional costs for your company.

SLA Service Levels

You have contracts with service levels that you must comply with, with our software you can configure the different types of contracts, working hours, types of cases, service levels, response times and easily manage the service you provide to your customers, receiving alerts in your cellular when new cases are received, times are over and with reports that will help you make the right decisions.

Customer Support and Internal Support

Not only can you manage client cases, you can organize your internal requests, manage escalation of cases, response times, classification of cases, different allocation models, measurement of the time dedicated to each case and the cost per client, qualification of the service provided. this in only customer service software.

Cases, Incident Tickets

Regardless of the name you use (support cases, tickets, incidents, PQRS) you can manage everything from a single software, defining different flows according to their origin (CLIENTS, INTERNAL, IT, etc) and regardless of the channel they reach ( email, telephone, Skype or point of care) with automatic reports, management of work groups and automatic response.

PQRS

Our software can handle all your PQRS requests, either from your own portal or from your website integrating a few lines of code, you can give the appropriate handling to each question, complaint, claim or request.

Knowledge base for training

With our software you can do the knowledge management, managing resources not only for clients, distributors, internal employees, with specific permits for purchased product, position within the company, level of the distributor, you can easily organize and share your knowledge base which is One of the most important assets of a company. This will allow you to easily train a large group of people and grow quickly.

Solutions by type and size of industry

Giitic business plan was designed for large companies looking for a robust and customizable platform. Includes access to the hiring of specialized services such as independent infrastructure, test environments, advanced support, which will take your business to another level. On the other hand, the professional plan is designed for SMEs and startups that require a technological solution to improve their processes. We offer a solution built from our experience, which will be able to be implemented in a short time.

Customizable for your company

Unlike other # pro # solutions on the market, Giitic offers the possibility of building a fully customizable, scalable and automated platform. Choose the plan and the services that suit the needs of your company, with Giitic you can execute the strategic technological plan of your company.

Reports everywhere

Our Customer Service Software has pre-built reports ready to use, you can check information in real time from any device. If required, we can build additional reports customizable to your business.

Available on all devices

You can use our Customer Service Software from your computer, smartphone or tablet. You can access from a browser or a native Android, iOS or Windows application. We also have Online / Offline features, which allows your team to work in places without an Internet connection. There are some features that are not available on all platforms, check with an advisor. *The GPS tracking function is only available on Android.

Connect all your systems

We have numerous integrations to different systems that will allow you to connect the Customer Service Software to your current systems to achieve better results. In case the required integration is not developed, our development team can do it.