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Customer Service Software
Offers a high level of service to his clients
- 1Customization
- 2Suite +20 modules
- 3Cloud web and mobile
- 4Integrations +20
- 5Free version
- 6Free virtual training
Faithful and happy clients with our customer service platform
Increase
Productivity
Optimize your operations with intelligent tools that reduce errors, streamline repetitive tasks, and allow your team to focus on what really matters.
Automate your
sales process
From lead generation to closing, manage the entire sales cycle with automated workflows that improve efficiency and increase your conversions.
Fully Integrated
Connect all areas of your business on a single platform?sales, finance, logistics, HR, and more?for centralized management without data gaps.
Save Time
Digitize your processes and reduce operating times with solutions designed to help you achieve more in less time, with greater precision and control.
We Are Available For New Custom Project. Lets Connect Now
Help Portal
Easily build the help website that your clients require, publish web resources (videos, tutorials, manuals, technical specifications, pdf, pages) that your clients can use anywhere and anytime, have the online help software It will reduce investment in support staff and allow you to provide better customer service. In addition, your internal team can also use internal resources that will allow them to provide a better service to the client.
Self-service portal
Reduce your customers calls to ask simple things like what my account statement is, what happened with a request, how can I perform a procedure. All this can be available in your self-service portal, so that your customers at any time can perform their own efforts without additional costs for your company.
SLA Service Levels
You have contracts with service levels that you must comply with, with our software you can configure the different types of contracts, working hours, types of cases, service levels, response times and easily manage the service you provide to your customers, receiving alerts in your cellular when new cases are received, times are over and with reports that will help you make the right decisions.
Customer Support and Internal Support
Not only can you manage client cases, you can organize your internal requests, manage escalation of cases, response times, classification of cases, different allocation models, measurement of the time dedicated to each case and the cost per client, qualification of the service provided. this in only customer service software.
Cases, Incident Tickets
Regardless of the name you use (support cases, tickets, incidents, PQRS) you can manage everything from a single software, defining different flows according to their origin (CLIENTS, INTERNAL, IT, etc) and regardless of the channel they reach ( email, telephone, Skype or point of care) with automatic reports, management of work groups and automatic response.
PQRS
Our software can handle all your PQRS requests, either from your own portal or from your website integrating a few lines of code, you can give the appropriate handling to each question, complaint, claim or request.
Knowledge base for training
With our software you can do the knowledge management, managing resources not only for clients, distributors, internal employees, with specific permits for purchased product, position within the company, level of the distributor, you can easily organize and share your knowledge base which is One of the most important assets of a company. This will allow you to easily train a large group of people and grow quickly.
Solutions by type and size of industry
Giitic business plan was designed for large companies looking for a robust and customizable platform. Includes access to the hiring of specialized services such as independent infrastructure, test environments, advanced support, which will take your business to another level. On the other hand, the professional plan is designed for SMEs and startups that require a technological solution to improve their processes. We offer a solution built from our experience, which will be able to be implemented in a short time.
Customizable for your company
Unlike other Customer Service Software solutions on the market, Giitic offers the possibility of building a fully customizable, scalable and automated platform. Choose the plan and the services that suit the needs of your company, with Giitic you can execute the strategic technological plan of your company.
Reports everywhere
Our Customer Service Software has pre-built reports ready to use, you can check information in real time from any device. If required, we can build additional reports customizable to your business.
Available on all devices
You can use our Customer Service Software from your computer, smartphone or tablet. You can access from a browser or a native Android, iOS or Windows application. We also have Online / Offline features, which allows your team to work in places without an Internet connection. There are some features that are not available on all platforms, check with an advisor. *The GPS tracking function is only available on Android.
Connect all your systems
We have numerous integrations to different systems that will allow you to connect the Customer Service Software to your current systems to achieve better results. In case the required integration is not developed, our development team can do it.
Everything you need to grow your business
Enhance Your Customer Experience with Smart Service Solutions
Customer Service
- Administration and follow-up of cases
- Automatic assignment of cases
- Portal self-service
- Record and control of times
- Portal of help
- Personalized forms of request and response
- Forum
- Knowledge base
Other features
- Integration of the e-mail
- Creation of cases from the mail
- Management of contracts of service
- Configuration of resources of help
- Sending of resources of help by post
- Goals and indicators of management
- Surveys of satisfaction
- Workgroups
Availability
- Web and mobile devices
- Blog integrated
- Multiple languages
- Integration with Giitic CRM, Giitic Chat, Giitic Web Orders, Giitic Marketing, Giitic Mobile Orders
- Integration with Google Analytics
- Integrated with Quickbooks, SAP, Xero, OpenBravo, Dynamics, Siigo, Helisa, Softland, World Office.
- REST Services
- File Import / Export
Frequently Asked Questions
Companies that trust our solutions to transform their processes.
Giitic transforms your business with intelligent software solutions that automate processes, integrate departments, and improve productivity with adaptable, easy-to-use technology.