Comprehensive member and company management
Custom portal and app, CRM, digital enrollment, support and request management.
GIITIC solutions for family compensation funds
Connect your members, services and operations in a single digital ecosystem
Modular solutions for family compensation funds in Colombia.
Digitize your relationship with workers and companies, strengthen the delivery of social services and optimize administrative and financial management. Integrate your current systems with enterprise solutions and artificial intelligence agents that run real processes.
One organization, multiple services
A compensation fund’s digital transformation goes beyond a single system
Funds manage relationships with companies, workers and families while running education, recreation, tourism, employment, health, credit and retail services. Every interaction involves requests, documents, payments, resources, support and follow-up.
GIITIC helps connect these operations with self-service, business management, automation and analytics tools.
Fragmented experience
Members who have to use different channels and processes for each service.
Document-intensive procedures
Manual reviews, corrections and turnaround times that are hard to control.
Multi-site operations
Facilities, equipment, suppliers and services that require coordination.
Financial visibility
The need to control budgets, revenue, costs and results by service line.
Disconnected systems
Information scattered across core business and administrative platforms.
Five pillars of transformation
Solutions for your fund’s entire operation
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Service line management
Tools for education, recreation, tourism, employment, health, social credit, retail and housing.
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Administrative and operational management
Procurement, suppliers, contracts, assets, maintenance, projects and remote work.
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ERP and financial management
Accounting, budgeting, treasury, invoicing, accounts receivable, inventory, payroll and analytics.
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Artificial intelligence agents
Digital workers that validate, look up information, coordinate, run authorized tasks and follow up.
Member experience
A closer relationship with every member and every company
Offer a digital self-service experience and keep a comprehensive view of workers, their beneficiaries and member companies. Automate procedures, improve traceability and make it easier to access the fund’s services.
Custom web portal and app
- Self-service portal and mobile app with the fund’s identity.
- Lookup of services, benefits, reservations, payments, certificates and requests.
- Data updates and tracking of procedures.
- Differentiated experiences for workers, beneficiaries and companies.
CRM and member record
- Comprehensive profile of the member and family group.
- History of requests, communications and service use, subject to permissions and data availability.
- Segmentation for campaigns and relationship management.
- CRM for companies, contacts and linked workers.
Digital enrollment and updates
- Requests for enrollment, updates, withdrawal, reactivation and beneficiary registration.
- Review, approval, correction and notification flows.
- AI document validation: information extraction and detection of missing items and inconsistencies.
- Measurement of times by stage, owners and service-level compliance.
Contributions, collections and membership status
- Lookup and tracking of membership statuses from authorized systems.
- Integration with PILA contribution and collection data, depending on available systems and access.
- Reconciliation, identification of inconsistencies, management of updates and follow-up of company accounts receivable where applicable.
Member support and service
- Management of requests, complaints and claims, cases and service requests.
- Assignment, escalation, alerts and traceability.
- Support assisted by AI agents on enabled channels.
Featured use case: beneficiary enrollment
Request
The member starts the request from the portal or the app.
Documents
The platform receives the documents.
Missing items
It identifies missing items with AI.
Review
It assigns the review and records authorized decisions.
Notification
It notifies the outcome.
Social services
Digitize service delivery and make access easier for members
Each business unit has different processes. GIITIC offers configurable, connected solutions to market services, manage requests, manage resources and serve users.
Education and training
From enrollment to learning, a connected experience.
- LMS for online courses, content, assessments and certifications.
- Training catalog for individuals and companies.
- Online enrollment and registration, management of seats and requirements.
- Payments, invoicing and communications to participants.
- Tracking of progress, completion and participation.
Use case
A company enrolls its employees in a program, manages seats, receives the invoice and checks training progress.
Recreation, tourism, sports and culture
Reservations, payments and available spaces in a single experience.
- Reservation portal for recreation centers, hotels, courts, activities and events.
- Availability, capacity, schedules and rates by membership category.
- Online payments, deposits and invoicing.
- Access control through QR codes or integration with compatible devices.
- Blocking of spaces for maintenance and coordination with work orders.
Use case
A family reserves an activity, pays online and gains access through a digital check; the system prevents booking facilities blocked for maintenance.
Employment and employability
Connect talent, companies and training opportunities.
- Job portal and résumés.
- Company portal for job openings and candidate tracking.
- Applications, recruiting stages and interview scheduling.
- Assisted identification of matches between profiles and openings.
- Links to LMS training programs.
Use case
A company posts a job opening and identifies potential candidates, and the fund offers training to close skills gaps. Keep human oversight and fairness controls in recruiting processes.
Health and wellness
Coordinate health campaigns and wellness programs.
- Planning and promotion of preventive campaigns.
- Participant registration and scheduling of sessions or appointments.
- Management of seats, reminders and tracking of participation.
- Segmented communication and analysis of campaign coverage.
- Administrative management, suppliers, equipment and maintenance of health facilities.
Use case
The fund organizes a prevention day, invites the authorized population, manages registrations, schedules care and analyzes participation.
Social credit and financial services
Manage the credit cycle with the GIITIC core financial system.
- Core financial system for social credit.
- Origination: applications, requirements, evaluation and configured approvals.
- Settlement of loans, interest, installments, balances and amortization schedules.
- Management of disbursements, collections, loan portfolio and collections follow-up.
- Digital contracts and signing through enabled integrations.
- Lookup and self-service portal for the applicant or debtor.
- Products such as payroll-deduction loans and microloans, according to configuration and confirmed scope.
Use case
A member applies for a loan from the portal; the file is reviewed, the approval process is run, the payment schedule is generated, and collections and follow-up are managed.
Retail and partner agreements
Connect points of sale, digital commerce and benefits.
- POS and invoicing.
- E-commerce and online payments.
- Inventory, purchasing and replenishment.
- Management of agreements, discounts and promotions.
- Validation of benefits by member category and status.
Use case
A member buys at a point of sale and receives the applicable discount after eligibility is validated.
Housing and housing subsidies
Simplify applications and case files.
- Digital applications and filing.
- Document files and verification of requirements.
- Requests for corrections and tracking of statuses.
- Communications and traceability of approvals.
Use case
A household submits its application, receives notifications about pending documents and checks the progress of the procedure.
Operational efficiency
Manage the resources that make services possible
Coordinate purchasing, suppliers, contracts, facilities, assets, projects and work teams through traceable processes, with information available for decision-making.
Procurement and purchasing
- Purchase requests by site or business unit.
- Budget review and approvals according to policies.
- Quote requests and comparison.
- Purchase orders, receipt of goods and services, and tracking.
Example
Replenishment of supplies for hotels, restaurants and recreation centers, with validation of stock and budget.
Suppliers, contracts and agreements
- Supplier registration and update portal.
- AI-assisted document verification.
- Supplier evaluation and compliance tracking.
- Contracts, obligations, deliverables, alerts and renewals.
Example
Check expiration dates of insurance policies and documents for maintenance contractors before authorizing an activity.
Assets, infrastructure and maintenance
- Records for assets, equipment and facilities.
- Preventive and corrective maintenance.
- Work orders, owners, spare parts and costs.
- Scheduling of closures and space availability.
- Recording of operational controls and specific inspections.
Example
Safety inspections at recreation centers; operational control of swimming pools; calibration and maintenance of biomedical equipment; maintenance of rooms and courts.
Project portfolio management
- Registration and evaluation of strategic initiatives.
- Prioritization, budgets and resource allocation.
- Schedules, milestones, risks, progress and executive reports.
- Consolidated tracking of the portfolio.
Example
Compare the progress and budget use of a new site, the renovation of a recreation center and a digital transformation project.
Remote and hybrid work
- Management of work arrangements and agreements.
- Scheduling of on-site presence and work hours.
- Assignment of activities and tracking of deliverables.
- Recording of time spent on projects and processes where applicable.
- Control of assigned equipment and internal requests.
- Tracking of administrative and occupational health and safety requirements.
Example
A leader checks activity progress and team availability without resorting to invasive monitoring; measurement focuses on deliverables and results.
Financial control
Financial visibility across the entire fund and its business units
Consolidate the financial information of services and administrative areas to strengthen budget control, traceability and decision-making.
Accounting
Entries, cost centers, taxes and financial statements.
Budgeting
Planning, execution, commitments and tracking.
Treasury
Banks, collections, payments and reconciliations.
Electronic invoicing
E-documents, notes and invoicing processes.
Accounts receivable and payable
Obligations, collections, scheduling and payment control.
Inventory and costs
Stock, movements and valuation.
Fixed assets
Accounting control and depreciation.
Human resources and payroll
Employee management and payroll changes.
Analytics
Indicators by site, cost center, service line and period.
Use case
The finance department analyzes revenue, costs, executed budget and accounts receivable across the different service units from integrated information.
Architecture note
The enterprise ERP and the social credit core financial system are distinct capabilities that can exchange accounting and treasury information.
AI automation
Agents that don’t just answer: they also run tasks
Workforce AI lets you add artificial intelligence agents to the fund’s processes. Agents can query systems, analyze documents, prepare actions, update information, coordinate tasks and escalate exceptions according to defined permissions and controls.
Agents by process
Enrollment
Receives documents, extracts data, detects missing items and manages corrections.
Member support
Looks up requests, answers questions, creates cases and escalates issues.
Education
Supports registrations, confirms seats and follows up with participants.
Reservations
Checks availability, records requests and sends confirmations.
Preventive health
Invites people to campaigns, coordinates schedules and tracks participation.
Employability
Analyzes profiles, suggests matches with job openings and coordinates interviews.
Credit and collections
Prepares case files, verifies documents and manages payment reminders.
Procurement
Requests quotes, prepares comparisons and validates documents.
Maintenance
Classifies incidents, generates orders and requests updates.
Projects
Consolidates progress, identifies delays and prepares reports.
How they work
They detect a need
A request, document, event or pending task.
They look up information
CRM, ERP, portals or integrated core business systems.
They run authorized actions
Create records, send communications, manage tasks or prepare case files.
They escalate exceptions
They ask for human intervention when the decision or the risk requires it.
They leave a trace
They record actions and results for follow-up.
Security and accountability
Configure role-based permissions, protection of personal and sensitive data, action logging and human review in decisions on enrollment, subsidies, credit, employment or health when appropriate.
Integration and gradual adoption
Connect what already works. Transform what needs to improve.
GIITIC can complement existing core business platforms through integrations, portals, business management and automation. Each project is defined according to current systems, the fund’s priorities and the processes you want to transform.
Assessment
Identify priority processes, systems and opportunities for improvement.
Scope and integration
Define data, rules, owners, permissions and interfaces.
Focused implementation
Deploy a high-value use case or process.
Measurement
Review times, adoption, quality and productivity.
Expansion
Extend solutions to new areas, sites and services.
Featured use cases
Results that start with specific processes
Digital enrollment
Request from the app, document validation, review, notification and measurement of times.
Suggested indicators- Cycle time
- Percentage of complete applications
- Rework
Recreation center reservation
Availability, rate by membership, payment and digital access; blocking for maintenance.
Suggested indicators- Occupancy
- Reservation conversion
- Cancellations
- Availability
Corporate training
A company enrolls employees, manages seats and checks training progress.
Suggested indicators- Enrollments
- Completion
- Satisfaction
Social credit
Application, case file, settlement, payment schedule, disbursement and loan portfolio follow-up.
Suggested indicators- Origination time
- Past-due loans
- Recovery
Multi-site maintenance
Fault report, work order, assignment, spare parts and closure.
Suggested indicators- Preventive maintenance compliance
- Repair time
- Facility availability
Project portfolio
Prioritized initiatives, budget, milestones, risks and executive tracking.
Suggested indicators- Milestone compliance
- Budget variance
- Portfolio progress
Catalog
A complete catalog for your operation
GIITIC modules, AI agents and analytics use cases for family compensation funds. Each one has its own page with the details.
- Explore ERPThe foundation of your operation
ERP
ERP modules that support the operational and financial core.
- Explore ERP+Extend your enterprise ERP
ERP+
Specialized modules that complement your enterprise ERP.
- Procurement
- Supplier Portal
- Contracts
- Document Management
- Correspondence
- Compliance and Quality
- POS (Point of Sale)
- Online Store (e-commerce)
- Commissions and Promotions
- CRM
- Customer Service
- Customer Portal
- Collections
- Omnichannel Communication Center
- Integrated Executive Management System
- Remote Work Monitoring
- Project Management
- Employee Portal
- Recruiting, Hiring and Onboarding
- LMS (Learning Management System)
- Talent and Organization Management
- Loan Management
- Asset Maintenance
- Explore Workforce AIAI agents
Workforce AI
AI agents that take on tasks in your processes.
- Smart Quoting
- Smart Customer Request Handling
- Smart Self-Service
- Smart Scheduling
- Smart Post-Service Follow-up
- Smart Purchase Invoice Capture
- Smart Payment Application
- Smart Billing
- Smart Recruiting
- Smart Interviews
- Smart Candidate Assessment
- Smart Reports
- Smart Internal Knowledge
- Smart Contract Management
- Smart Compliance
- Explore AnalyticsData-driven decisions
Analytics
Analytics use cases to anticipate and optimize your decisions.
- Sales Forecasting
- Customer Decline Detection
- Customer Segmentation
- Churn Prediction
- Cash Flow Forecasting
- Collections Prediction
- Delinquency Prediction
- Anomalous Transaction Detection
- Financial Forecasting
- Predictive Maintenance
- Turnover Prediction
- Request Volume Forecasting
- SLA Breach Prediction
- Repeat Issue Prediction
- KPI Anomaly Detection
- KPI Forecasting
Contact
Let’s talk about the processes your fund wants to transform
From the member experience to financial management and AI automation, GIITIC can help you connect your services and move forward in stages, according to your priorities.